How to Place an International Order
The process for purchasing from the brand store for international orders is as follows:
1. Create an Account on the brand store and setup your profile.
2. Select the items you want and add them to your cart.
3. Select the payment International Credit Card.
4. Once your order is submitted you will receive an EMAIL FROM CUSTOMER SERVICE. This email will ask you to approve the FREIGHT, TAXES and DUTIES, as well as CONFIRM YOUR SHIP TO ADDRESS.
5. You will be required to reply to this email to APPROVE THE CHARGES and CONFIRM YOUR SHIP TO ADDRESS.
6. Upon receipt of this APPROVAL and CONFIRMATION, Customer service will process your order and your order will be shipped. A shipping notice will be sent to your e-mail.
7. Once the order is shipped an invoice will be sent to you.
Few things to keep in mind:
a. The order will have to process through customs. This process varies from country to country. It is difficult (if not impossible) to estimate the time it will take to process and have the order begin it’s transit to you.
b. If an item in your order is on BACK ORDER, the ENTIRE ORDER WILL BE HELD. This is because we must provide a commercial invoice when shipping your order. If you do not want your order to be held, remove the item from the order and place a separate order for this item. Then the items available will ship separately from the backorder. FREIGHT, TAXES and DUTIES will apply to both orders. Each order will be process individually.
